How to Shop
Shopping at the BNSF Store is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.
To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.
You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.
When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.
- In Stock: The item you are requesting is currently in stock and available to ship.
- Pre-Sell: This item is available for advanced ordering. It will ship when in stock.
- Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 888-458-1586 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) to speak with a customer service representative.
- Discontinued: The item you are requesting is out of stock and no longer available.
Ordering & Payment Options
Purchases can be made via VISA, MasterCard or AMEX.
Any Electronic Gift Cards and Certificates you purchase will have a serial number, such as 1111-2222-3333-4444. Remaining balances can be used for future orders by re-entering your existing number. To obtain your balance at any time, please email BNSFStore@bdainc.com or call 1.888-458-1586
You may use your Electronic Gift Cards and Certificates in several ways:
- Online at https://bnsfstore.com
- Over the phone at 888-458-1586 (Domestic calls) or (International calls)
- Email: BNSFStore@bdainc.com
Gift Certificates Issued January 2017 to March 2020
If you are redeeming a gift card issued after January 1, 2017, you may redeem online at the eStore during the checkout process.
To redeem a gift card issued before March 2020, please omit the first 11 numbers as well as the last number. Enter the group of nine numbers circled in the image below.
If you have trouble, or would like assistance, please contact the BNSF Store at 888-458-1586.
Electronic gift certificate will be delivered via e-mail and can be redeemed online, by fax, phone or mail. Any gift certificate you purchase will have a serial number, such as 1111-2222-3333-4444. Remaining balances on gift certificates can be used for future orders by reentering your existing number. Check your gift certificate balance here at any time, or e-mail customer service at BNSFStore@bdainc.com or call 888-458-1586.
You may use your gift certificate in several ways:
- Online at https://bnsfstore.com
- Over the phone at 888-458-1586 (domestic calls) or (international calls)
- Fax to 425.398.4346
Via U.S. Mail:
15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072
Terms and Conditions:
- Gift certificates are not returnable.
- Gift certificates are valid only at https://bnsfstore.com
- Gift certificates are redeemable immediately upon receipt. Please keep this information secure.
- The value of a gift certificate is redeemable for all costs, including merchandise, applicable sales tax and shipping fees.
- Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
- Lost or stolen gift certificates will not be replaced.
- Gift certificates are valid for one year. This does not apply in California, Washington or other states where prohibited by law.
- If your order total exceeds your gift certificate amount, please include payment for the balance.
We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NM, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. Upon checkout, you will have the option to ship via ground, next day, 2-day, or 3-day air.
International Payment Information
Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. BNSF Store is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.
International orders must be prepaid in U.S. dollars by credit card, check, money order, gift certificate, or wire transfer.
Please call 888-458-1586 or e-mail BNSFStore@bdainc.com for a shipping quote and/or questions, Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.
- Upon Checkout you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day.
- If you have any questions about expedited shipping and processing, please call customer service at 888-458-1586 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.).
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.
Toll free phone number: 888-458-1586
Custom Orders: 888-458-1586
We appreciate your business and hope that you will visit the BNSF Store again in the near future.
If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 888-458-1586 for details. For all customer choice returns, a 10% re-stocking fee will apply.